Cookies and privacy

Protecting your privacy and providing information on the Data Protection Act.

Data Protection Act

Suffolk County Council is committed to protecting your privacy and will treat your personal data in accordance with the provisions of the Data Protection Act 1998.

How to request access to the information we hold about you

Please download the Suffolk County Council Data Protection Subject Access Pack from 

Requests concerning children and young people

Currently, Children and Young People's Service is experiencing an unprecedented level of formal requests by customers for access to their personal records. As you would expect, extra resources have been transferred to this area of work to try to deal with the situation. Nonetheless, please be advised that delays in processing requests are, very regrettably, likely to continue for some time yet. We apologise sincerely for any inconvenience caused.


You may view the council's Data Protection Notification (registration number: Z5113825) and access more information about data protection by visiting the Information Commissioner's website.

Changes in the data protection law mean that from 1 April 2017 the Council will no longer charge a £10 fee for individuals wishing to access their records. Please note that all access to records requests submitted before 1 April will still require payment of the £10 fee.

If you have any queries, please contact the Data Protection Team at

More information

You can read the Data Protection Policy and other policies on the Suffolk County Council website

Cookie and log files policy

A "cookie" is a small data file created by your web browser and normally stored on your computer. We use temporary "session" cookies that are only stored in your browser's memory whilst you visit our web site. If your browser accepts the cookies used on our web site, we do not gain access to any personal data. The information collected by the cookie permits the web site to assist you to navigate.

Most browsers automatically accept cookies, but you can usually refuse cookies by adjusting the preferences in your web browser. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help. If you turn off cookies, though, there may be some features of our web site that will not be available to you and some web pages may not display properly or load slowly.

The cookies we currently use are: 

  • Google Analytics – for providing details about visitors, how people navigate the site and what pages are visited more than others requires this so we can continually improve the website experience and performance.

These cookies don'’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

You can read more about cookies from the ICO guidelines online

Our cookies message should only be displayed on your first visit to our website. If the message is still showing when you return to the site on the same computer, our cookies may not be being stored on your computer.

Contact us


Phone: 01473 264814

Postal address:
Information Management Services
Suffolk County Council
Constantine House
Constantine Road

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